Disability Equality and Customer Care Seminar from Shape

What is disability? Do you know how to talk about it, and why using the right words matter? What are the implications of the Disability Discrimination Act on your organisation?

Posted: 10/03/2022

Whether as an introduction or refresher, this seminar will tell you all you need to know.

Learn about…
• Identifying new deaf and disabled audiences and visitors, and how to establish and meet their access requirements.
• The DDA, its legal and practical definitions, and its implications.
• Learn about appropriate terminology and practice your communicational skills.
• Techniques that enable your front line staff to warmly and respectfully welcome deaf and disabled people.

One of our most popular seminars, this is the most valuable, positive and informative training you will experience this year. A ‘must’ for everyone in your oganisation!

Your trainers: Barbara Lisicki / Michele Taylor / Nick Goss 

Location: Shape. Click here to see a map.

Parking Summary: Blue badge holders can park in front of our building, there are residence parking bays.

Travel Advice: Tube: Northern Line Kentish Town
Overground: Gospel Oak, Kentish Town West
Bus: 214, C2

Access Summary: Please contact Shape for detailed access information.

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"Just to say a huge thanks ... I am looking forward to progressing with this project thanks to your support, advice and guidance"

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